FAQ
Find your answers here
Are all your shoes authentic?
Absolutely. We have a zero-tolerance policy for counterfeits. Every pair undergoes a multi-step authentication process, checking logos, serial numbers, stitching, and material quality to ensure you are getting the real deal
Are the shoes 100% original?
Yes. All shoes sold at Vintage Pairs are 100% authentic branded products. We do not deal in replicas or copies. Each pair goes through a strict authenticity and quality check before being approved for sale.
What condition are the shoes in?
Each product is clearly labeled with its condition (such as Excellent, Very Good, or Good). Since these are preloved items, minor signs of wear may be present, but we ensure that every pair is clean, wearable, and accurately described with real images.
Do you use real product images?
Yes. All product photos on our website are real pictures of the actual shoes you will receive. We do not use stock images, so what you see is exactly what you get.
How do I choose the right size?
We mention the brand size on each product page. Since fitting can vary slightly by brand, we recommend checking your existing shoes of the same brand or contacting us for guidance before placing your order.
How can I contact you for more questions?
You can reach us through our website contact page, social media DMs, or WhatsApp. Our team will be happy to assist you.
Can I return or exchange the shoes?
Due to the nature of preloved items, returns or exchanges are generally not offered. However, if you receive an item that is incorrect or significantly different from what was shown, please contact us within 24 hours of delivery.
Could'nt find you answer?
We are here to help. If you could not find the information you were looking for, please reach out to us directly. Our team is eager to assist you.